Technical Support by the Numbers

call center infographic blog post

Data:
  • 76,556 calls answered
  • 215 average number of calls per day
  • 32 seconds average wait time
  • 84% of calls answered within 30 seconds
  • 89% of calls answered in less than 1 minute
  • Less than 11 minutes average call time
  • 70+ years of collective experience
  • 29 skilled technical support team members
  • 2.6 years average tenure
  • 8 new technical support team members hired in 2018
Share